We want you to be satisfied by purchasing on Vensell.com. We are committed to provide customers with the most enjoyable shopping experience. We are always ready and happy to help answer questions. If you have a problem with refunding please contact us within 30 days of receipt the items.

How to return an item?

1- Go to the "My Account" page.

2- Go to "Order History".

3- Select the order that contains the items you want to return.

4- On the opposite side for item images, there is a red icon for "Return" Click on it, fill in the form and click "Submit".

5- To find your Return requests list, Go to “My Account” under “Shipping Tools" with the name of “Returns”. From here, you can follow up the return process with the site management, and our team will process your request as soon as possible.

• You can request a refund of an order within 30 days from the date of delivery or the latest estimated date of delivery.

Our team will try their best to respond to all requests within two working days.

• As soon as you make an order and you changed your mind, you can cancel your order by contacting us immediately and as soon as the order status is not shipped yet and will charge you all the fees that was deducted by the credit card processing company

• After an order has shipped, we're sorry that we are not able to cancel your order.

Refund amount can be refused due to:

• It is over 30 days passed since the order was delivered to you.

• The order was sent to an address that was wrongly written by the buyer.

How will I receive my refunded amount?

• The refunded amount will be remitted back to the original payment method/card which was used to make the payment for the order.

• Usually, the refund period for the used payment method is 14 working days. If you are having trouble not receiving the payment, please contact your payment service provider for further assistance.